For over 20 years, Access has been committed to delivering the world’s best member benefits, customized to meet our clients' unique needs. As our company continues to grow, we are looking for a dedicated individual to join our Member Services team.
If you want to be a valued team member, work alongside top-notch professionals, and have opportunities for career growth, consider joining us!
The Role
As a Member Services Specialist, you will be the primary point of contact for Access members, organizations, and merchants. Your responsibility will be to provide world-class customer service during every interaction. You will play a crucial role in fostering member loyalty and driving the usage of Access discounts and websites. This role primarily involves assisting customers over the phone, with occasional email support.
Key Responsibilities:
- Provide exceptional customer service to Access members, organizations, and merchants via phone.
- Spend 80-85% of your day assisting members through inbound calls.
- Educate members on website usage and available merchant discounts.
- Activate member discount cards.
- Demonstrate problem-solving skills when troubleshooting website issues with members.
- Assist with various projects as needed.
- Ensure consistent attendance and punctuality.
- Guide callers through the website and resolve any error-related queries.
- Inform customers about and cross-sell Access products when appropriate.
- Collect and report member information to the relevant department if merchants are non-compliant.
Qualifications:
- Bilingual in Spanish and English is required.
- A minimum of 3 years of customer service experience is preferred.
- Experience handling travel accounts is a plus.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Internet usage; experience with databases and web-based CRM applications is a plus.
- Strong telephone, written, and verbal communication skills.
- A proven track record of building strong relationships with clients/customers over the phone is preferred.
- Understanding of loyalty programs is a significant advantage.