MEMBER SERVICE SPECIALIST

Role ID : 1013

MEMBER SERVICE SPECIALIST

Role ID : 1013 24-Sep-2024

How to Apply?

  • To apply, click the "Apply for This Job" button at the top of this page. This will open a chat with our automated WhatsApp bot.
  • Make sure to include the ID of the role you’re interested in when prompted by the bot. Follow the instructions provided to answer all the necessary questions and complete your registration process. The bot will guide you through each step until your application is fully submitted.
  • Only fully completed applications will be reviewed. Please follow all the prompts in WhatsApp.

For over 20 years, Access has been committed to delivering the world’s best member benefits, customized to meet our clients' unique needs. As our company continues to grow, we are looking for a dedicated individual to join our Member Services team.

If you want to be a valued team member, work alongside top-notch professionals, and have opportunities for career growth, consider joining us!

The Role

As a Member Services Specialist, you will be the primary point of contact for Access members, organizations, and merchants. Your responsibility will be to provide world-class customer service during every interaction. You will play a crucial role in fostering member loyalty and driving the usage of Access discounts and websites. This role primarily involves assisting customers over the phone, with occasional email support.

 

Key Responsibilities:

  • Provide exceptional customer service to Access members, organizations, and merchants via phone.
  • Spend 80-85% of your day assisting members through inbound calls.
  • Educate members on website usage and available merchant discounts.
  • Activate member discount cards.
  • Demonstrate problem-solving skills when troubleshooting website issues with members.
  • Assist with various projects as needed.
  • Ensure consistent attendance and punctuality.
  • Guide callers through the website and resolve any error-related queries.
  • Inform customers about and cross-sell Access products when appropriate.
  • Collect and report member information to the relevant department if merchants are non-compliant.

 

Qualifications:

  • Bilingual in Spanish and English is required.
  • A minimum of 3 years of customer service experience is preferred.
  • Experience handling travel accounts is a plus.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Internet usage; experience with databases and web-based CRM applications is a plus.
  • Strong telephone, written, and verbal communication skills.
  • A proven track record of building strong relationships with clients/customers over the phone is preferred.
  • Understanding of loyalty programs is a significant advantage.